ENTERPRISE EDITION TECHNICAL SUPPORT
Magento provides support to Enterprise Edition customers. Our expert team will help maximize your investment and optimize your store’s performance.
MAGENTO INSTALLATION AND DOWNLOADS
Support includes best practice recommendations for server and hosting environment, fresh installations of Magento or troubleshooting of existing installations and downloads.
“HOW TO” QUESTIONS
Our expert Magento consultants can help you make the most of Magento and answer any "how to" questions from catalog setup to advanced marketing promotions.
BASIC CONFIGURATION QUESTIONS
We can help you configure Magento so it's set up correctly with all your payment modules, shipping options, tax rates, languages, and much more.
TROUBLESHOOTING, BUG FIXES AND ESCALATION
This includes the diagnosis and in most cases, the resolution of any functional or visual issues in the Magento Core product.
Magento Enterprise Edition subscribers can request support by opening a ticket
EXPERT CONSULTING SERVICES
The Magento Expert Consulting Group offers a best practices-based analysis of your site’s eCommerce performance and advice on everything from architectural design to overall performance.
Not Included in Support Plan
Not included in out support plans: code development, optimization and performance tuning, custom extensions, custom interfaces, custom configuration, core product updates, best practices recommendations.
TRAINING AND CERTIFICATION
Magento U Training and Certification offers a robust curriculum of training and certification for every role including marketers, product managers, designers and developers.
GET THE MAGENTO ENTERPRISE EDITION TECHNICAL SUPPORT GUIDE
Technical support is one of the ways we help you get the most from Magento Enterprise Edition. Download the Technical Support Guide to find out about our support offerings and how to use them to meet your businesses' needs.